Afrikaans speaking Customer Support Representative

One of the largest medical technology companies in the world has an exciting vacancy for an Afrikaans speaker to join their customer support team in Watford. The successful applicant will be responding to enquiries from customers concerning medical devices and services in a helpful, professional and emphatic manner. The client provides all necessary equipment, on-boarding and training to be able to work remotely as a hybrid model will be in place after the training (2 days from the office and the rest from home).

Your responsibilities will include:

• Delivering exceptional customer service and product support via telephone and email across the Afrikaans speaking market
• Demonstrating empathy, patience and resilience while safely assisting customers
• Ensuring that all enquiries via telephone and email are being responded to in a timely manner
• Maintaining knowledge of the system and products by keeping up to date and providing guidance and advice on the products and services

About you:

In order to succeed in this role, you should have a customer-focused approach and be fluent in Afrikaans and English, both written and spoken. This is an exciting role for a passionate, dedicated and motivated Customer Support Representative to be involved in a growing customer support team where you will gain invaluable experience working in a medical technology company. In return, you will receive great additional benefits and a very generous holiday package – reach out to us today to find out more details!

Profile:

• Required to be fluent in Afrikaans to a native level, both written and spoken
• Fluency in English, both written and spoken
• Previous experience in a customer service, customer support or help desk role would be desirable
• Experience or knowledge of medical equipment and an interest in the healthcare industry is a plus

To apply, please send your CV in English and in Word format to Ismael.
languagematters is acting as an employment agency in relation to this vacancy.

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