Job information

  • Hertfordshire
  • English, Spanish
  • £24500 - £26000 per annum + Excellent benefits
  • Permanent
  • Customer service and sales support, IT helpdesk/technical support, Pharmaceutical, Medical and Scientific
  • JB 22816
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One of the largest medical technology companies in the world has an exciting vacancy for a Spanish speaker to join their customer support team in Watford. The successful applicant will be responding to enquiries from customers concerning medical devices and services in a helpful, professional and emphatic manner. The client provides all necessary equipment, onboarding and training to be able to work remotely as a hybrid model will be in place (2 days from the office and the rest from home). Working hours are Monday to Friday / 8 – 16:30h.

Your responsibilities will include:

  • Delivering exceptional customer service and product support via telephone and email
  • Demonstrating empathy, patience and resilience while safely assisting customers
  • Ensuring that all enquiries via telephone and email are being responded to in a timely manner
  • Maintaining knowledge of the system and products by keeping up to date and providing guidance and advice on the products and services

About you:

In order to succeed in this role, you should have a customer-focused approach and be fluent in Spanish and English, both written and spoken. This is an exciting role for a passionate, dedicated and motivated Customer Support Representative to be involved in a growing customer support team where you will gain invaluable experience working in a medical technology company. In return, you will receive great additional benefits and a very generous holiday package – reach out to us today to find out more details!

Profile:

  • Required to be fluent in Spanish, both written and spoken
  • Fluency in English, both written and spoken
  • Previous experience in a customer service, customer support or help desk role would be desirable
  • Experience or knowledge of medical equipment and an interest in the healthcare industry is a plus

To apply, please send your CV in English and in Word format to Joana.
languagematters is acting as an employment agency in relation to this vacancy.

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