Dutch and French speaking Customer Support Agent

One of the leaders in the automotive industry is in urgent need of a Dutch and French speaking road support specialist to join their young and dynamic team in Belgium, full relocation provided. You will be the first point of contact for drivers that are experiencing a breakdown of their vehicle, cooperating with the logistic and technical department to get them back on road as fast as possible. The role is 24/7 so you will have to be available to work also in evening and night shifts, as well as weekends.

Your responsibility will include:

• Manage breakdown cases in Dutch and French all over Europe
• Partner with your colleagues and other departments to find the best solution
• Communicate with customers understanding their needs and follow defined breakdown processes
• Other ad hoc tasks

About you:

You are an outgoing person that enjoys working in a team. You know how to prioritise tasks and have a great time-management. The role is in Belgium and relocation is possible, our client offers a relocation package. Benefits include a meal card, shift allowance (for evening/night and weekend shifts), transport costs.

Profile

• Fluent in Dutch, French and English (C1 or C2 level), German is desirable (B2-C2 level)
• Previous experience in a customer service role is desirable
• Experience in working in a team, as well as knowing how to communicate with colleagues
• You are based in Belgium or open to relocate
• Bachelor’s or Master’s degree desirable

To apply, please send your CV in English and in Word format to Lorenzo.
languagematters is acting as an employment agency in relation to this vacancy.

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