Dutch and French speaking Service Delivery Manager

A brand new opportunity has arisen for a Dutch and French speaker to join the team of our clients in Brussels as a Service Delivery Manager/ Account Manager. In this role you will be responsible for managing accounts both locally and globally. Next to ensuring the delivery of the service and maintaining/developing relations between different stakeholders, you will work together with multiple teams to deliver end-to-end management of service components. Our client offers multiple solutions when it comes to HR services within organisations.

Your responsibility will include:

• Responsible for the end-to-end management of all service components, both technical and functional
• Owning your “own business”; managing your accounts with deep knowledge about your clients and demonstration autonomy and a positive pro-active attitude
• Acting as an internal escalation point within your scope
• Working with key operational stakeholders within the organisation
• Other tasks and ad-hoc requests will be included

About you:

For this role, we are looking for someone who has experience in a similar role for several years. This opportunity will keep you growing your skills and can even require short term travel, so you’re not afraid of fast changing dynamics in a role. You are comfortable in both French and Dutch, and can also communicate well in English. This role is full-time (40 hours per week) and the start date is on the short term.

Profile:

• Both Dutch (or Flemish) and French on a C1 or higher level, combined with proficiency in English (B2-level or higher)
• Proven work experience as a Service Delivery Manager, Account Manager or other relevant role for multiple years
• Ideally you have experience in Human Resources services and solutions or another SaaS solution
• Both an excellent listener and an excellent communicator on all levels of an organisation
• Currently living in Belgium and available to start on short notice

To apply, please send your CV in English and in Word format to Arthur.
languagematters is acting as an employment agency in relation to this vacancy.

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