Job information

  • The Netherlands - Hilversum
  • English
  • €30000 - €36000 per annum
  • Permanent
  • Customer service and sales support
  • LZ 21357
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Would you like to work for one of the world’s largest bridal fashion companies? Our client offers a wide range of unique bridal fashion brands to an international network of bridal shops. For our client’s Northern European office near Hilversum we are looking for an English-speaking Customer Service Specialist.

As English-speaking Customer Service Specialist, you are the contact person for our customers when it comes to orders, repeat orders, product information, complaints and returns and will be in direct contact with our client’s network of bridal shops (B2B).

Your responsibilities will include:

  • Being the first point of contact, answering all queries via telephone and email
  • Processing orders and returns
  • Providing product information
  • Managing complaints and providing satisfactory solutions

About you:

You ideally have several years of demonstrable experience within a customer service department. You are accurate, stress-resistant, service-oriented and have good contact and communication skills. In short, you are a real multitasker with strong problem-solving skills. But above all, customer-friendliness is second nature to you, and you enjoy working in a team. You should have a natural affinity for fashion. Our client, one of the global leaders in bridal couture, offers an international, open-minded and beautiful work environment with regular working hours (Monday – Friday).

Profile:

  • Required to be fluent in English, both written and spoken
  • Higher education working and thinking level
  • Previous experience in customer service, customer relationship management, customer success management or B2B
  • Previous experience as a Customer Service Specialist, Customer Relationship Manager, Customer Success Manager or Customer Service Representative
  • Motivated, proactive and optimistic team player with strong communication skills, preferably with experience in the fashion industry

To apply, please send your CV in English and in Word format to Lilian.
languagematters is acting as an employment agency in relation to this vacancy.

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