German speaking Credit Control Agent

Join an innovative fintech company at either their Frankfurt or Berlin office as a German speaking Credit Control Agent. This role will be a maternity cover for 12 months to work on a hybrid scheme 2 days per week from the office based in the city centre.

Your key responsibilities as a German speaking Credit Control Agent:

• Managing a customer portfolio and negotiating repayment solutions.
• Deciding the best approaches within internal guidelines.
• Analysing customers’ financial situations and developing appropriate strategies.
• Improving collaboration and maintaining relationships with stakeholders.

About You:

The ideal candidate is proactive, empathetic, and an expert in building strong client relationships. With experience in debt collection or credit control, you will bring a “customer-first” mindset and thrive in a fast-paced, dynamic environment. You’ll also be part of an ambitious and diverse team, with opportunities to shape the future of the Credit Control team and grow within the company. You’ll be part of a supportive and ambitious team with access to training, career growth, and unique perks as company Summer and Winter trips, employee stock ownership program, a sabbatical after 4 years, and more!

Profile:

• High Fluency in German and English to business standards (written and spoken)
• Completed commercial/legal education or a degree in business administration
• Professional experience in a customer-facing role, preferably in the financial sector
• Desirable experience in receivables management
• Confident communication skills, both written and verbal
• Strong assertiveness to navigate difficult situations
• Proactive thinking, curiosity, and a willingness to improve processes
• Team player mentality

To apply, please send your CV in English and in Word format to Nina.
languagematters is acting as an employment agency in relation to this vacancy.

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