Job information

  • London
  • English, German
  • Up to £26000 per annum
  • Contract/Interim
  • Customer service and sales support
  • AGV 22901
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Our client, a leading multinational fashion company is currently looking for a Bilingual Customer Service Advisor with fluency in German, to assist the company in maintaining its goal of world class customer service. This position is a 4 month full-time contract with the possibility to be extended into a permanent role. The German speaking Customer service Advisor will be covering the busy Christmas period from September through to January. For this role, you can work 100% remotely and equipment is provided.

Your responsibilities will include:

  • Being first point of contact for all customer queries, answering calls and emails in a timely and professional manner whilst utilising your German language skills
  • Proactively work to maintain and be dealing with any return and exchange issues and order status
  • Maintain knowledge of products and keep up to date with new products and promotions

About you:

In order to succeed in this role, it is essential for you to be a customer focussed individual with a background in customer service, have superb problem solving skills and be fluent in German to a native level. In this thrilling opportunity you will have the chance to develop your skills set within the company and be involved in a motivated, friendly multilingual team.

Profile:

  • Fluent in German and English, both written and spoken
  • Experience working in an online customer support, customer services, sales administration, client support or order fulfilment
  • Proficient in Microsoft programs
  • An interest in fashion, luxury or retail industry is desirable
  • Demonstrated interpersonal skills and ability to work as part of a team or independently

To apply, please send your CV in English and in Word format to Alvaro. If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all vacancies that match your language skills and work experience.

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