German speaking Customer Service Representative

A brand new opportunity has occurred for a bilingual German/English speaker to join the team of our clients in Amsterdam as a Customer Service Representative. Main responsibilities of the position include to handle all incoming questions and queries by phone and email. You will be working in the customer service team with multiple other (international) colleagues and together with the team you will be responsible for the success of the German market.

Your responsibilities will include:

• Handling all customer questions and queries via e-mail and primairly by phone
• Making sure customer satisfaction remains at the best possible level
• Supporting with other ad hoc tasks

About you:

The successful applicant will be highly motivated, taking full ownership of the role and will have an excellent ability to communicate with people. You also currently live in the Amsterdam area and are ready to start on short notice. You will be joining an international and fast-paced working environment. The first 2 weeks you will be trained in this new role to get up to speed in the best way possible.

*** Please be aware that we are currently looking for local candidates only ***

Profile:

• Required to be fluent in German (C1-level or higher) and English (C1-level or higher), both written and spoken
• You are currently located in or near the Amsterdam area
• Very strong administrative and communication skills
• 0 – 3 years of experience in customer service or in a similar role
• Ability to work regularly on a fixed schedule between 8am and 11pm, 7 days a week in rota shifts
• Available to start as soon as possible, on-site in Amsterdam for 40 hours per week

To apply, please send your CV in English and in Word format to Arthur.
languagematters is acting as an employment agency in relation to this vacancy.

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