German speaking Customer Service Representative

Due to strong sales performance and growth, our client – a leading multinational fashion company – is looking for a German-speaking Customer Service Representative. You will be joining their multilingual team in central London and be working on a hybrid scheme.

Your responsibilities will include:

• Being the first point of contact for all client’s queries, answering calls and emails in a timely and professional manner whilst utilising your German language skills
• Proactively dealing with any returns and exchange issues
• Processing and tracking of orders
• Working alongside the sales team and other departments where required
• Maintaining knowledge of products and keeping up to date with new products and promotions

About you:

In order to succeed in this role, it is essential for you to have previous experience in dealing with a high volume of outbound orders from wholesale clients in a fast-paced environment. In this thrilling opportunity you will be involved in a motivated and friendly multilingual team. If you have a keen interest in fashion and speak fluent German and English, then this role could be the next steppingstone in your career that you are looking for!

Profile:

• Required to be fluent in German and English, both written and spoken
• Beneficial to have knowledge of Austrian German, Czech or Slovakian
• Experience working in an online customer support, customer service, sales administration, client support or order fulfilment role is a key requirement
• Ideally previous experience providing wholesale customer support services in a product support and/or order dispatch environment
• Previous experience dealing with wholesale clients and B2B customers would be beneficial
• An interest in fashion, luxury or the retail industry is desirable
• Strong communication skills and able to work in a fast-paced environment dealing with a high volume of orders

To apply, please send your CV in English and in Word format to Ismael.
languagematters is acting as an employment agency in relation to this vacancy.

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