German speaking Customer Service Representative

This is a fantastic opportunity for a German speaker who seeks to develop their career within an international company, which specialises in providing animal care. They are looking for a professional German speaking Customer Service Representative with experience in providing exceptional services to join their Customer Support team. As they are expanding their business across the German market, you will play a vital role as you will be interacting with German speaking customers and represent the company.

Your responsibilities will include:

• Delivering exceptional customer service, answering emails and telephone calls across Germany
• Providing advice on any queries, understanding the needs of the customer and ensuring customer satisfaction
• Identifying new ways to improve customer experience
• You will work closely with the management team and contributing with new ideas of development

About you:

In order for you to succeed, you will have a solid background in customer service. You will be proactive in helping and understanding the needs of the customer. Within this role you will be working in a dog friendly office where support and training will be provided. In return you will receive an amazing benefit package such as holiday allowance, social events, healthcare, structured training program, company shares and much more!

Profile:

• Fluent in German and English, both written and spoken
• Previous experience as a Customer Service Advisor, Customer Service, Customer Representative or Customer Support
• Possess a professional, helpful and friendly telephone manner
• Demonstrated interpersonal skills and ability to work as part of a team or independently
• Strong communication skills, able to work in a fast paced environment and have superb problem solving skills

To apply, please send your CV in English and in Word format to Hampus.
languagematters is acting as an employment agency in relation to this vacancy.

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