Job information

  • Malta
  • English, German
  • €27500 - €29000 per annum
  • Permanent
  • Customer service and sales support
  • AS 03/10
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For one of our clients who is located in beautiful Malta, we are currently looking for multiple German speaking Enhanced Due Diligence Officers. These exciting new roles will be part of a new team/office, so you can experience it all from the start! The main goal of this position is to be a part of the Due Diligence team to ensure adherence to remote gambling licensing objectives and Know Your Customer (KYC) obligations. Is this the challenge you have been waiting for and ready to start on short notice?

Your responsibilities will include:

  • Enhanced due diligence and customer VIP profiling, assessing and validating if needed
  • Responsible for adhering to Safer Gambling policies and processes
  • Contact customers, verify source of funds and request further information and documentation
  • Ensure that all incoming queries are dealt with accurately and in a timely manner
  • Other ad hoc tasks if needed

About you:

To be successful in this position it is vital for you to be positive, able to prioritise and someone who likes to both launch and execute new initiatives to get the job done. A relocation package is available to help you get started in your new environment if needed! This exciting challenge is at the new office in Malta, so remote working is not possible.

Profile:

  • Excellent verbal and written skills in both German (C2) and English (C1)
  • Minimum 3 years of experience in the online gaming/betting experience within Customer Service, VIP or Compliance departments
  • Understanding GB and MGA licensing objectives
  • Excellent communication skills by phone to communicate in a clear and positive way
  • A demonstrated ability to monitor and report on players based on set criteria, thresholds and triggers.
  • Must be able to relocate to and start in Malta on short notice, or local.

Please note that relocation is needed for this position if not local!

To apply, please send your CV in English and in Word format to Arthur.
languagematters is acting as an employment agency in relation to this vacancy.

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