Job information

  • Italy
  • English, German
  • Up to €32000 per annum
  • Permanent
  • Customer service and sales support
  • KH 23120

ue to strong sales performance and growth, our client – a leading multinational fashion company – is looking for a German speaking Wholesale Customer Service Representative on a permanent basis. The role will be a combination of working remotely and working from the office, with flexible working hours. The client can offer sponsorship for candidates who do not have a settled / pre-settled status.

Your responsibilities will include:

  • Being the first point of contact for all customer queries, answering calls and emails in a timely and professional manner whilst utilising your German language skills
  • Processing and tracking of orders
  • Proactively dealing with any returns and exchange issues
  • Working alongside the sales team and other departments where required
  • Maintaining knowledge of products and keeping up to date with new products and promotions

About you:
In order to succeed in this role, it is essential for you to have previous experience in dealing with a high volume of outbound orders from wholesale clients in a fast-paced environment. In this thrilling opportunity you will be involved in a motivated and friendly multilingual team. If you have a keen interest in working on high value accounts and speak fluent Italian and English, then this role could be the next step in your career that you are looking for!


  • Required to be fluent in German and English, both written and spoken
  • Living within the vicinity of Veneto to be able to commute to the office 3 days per week
  • Solid experience providing wholesale customer support services in a product support and/or order dispatch environment is a must
  • Experience working in an online customer support, customer service, sales administration, client support or order fulfilment role is a key requirement
  • Previous experience dealing with wholesale clients and B2B customers is essential
  • An interest in fashion, luxury or the retail industry is desirable
  • Strong communication skills and able to work in a fast-paced environment dealing with a high volume of orders
  • Bachelor’s degree preferred

To apply, please send your CV in English and in Word format to Alexia.
languagematters is acting as an employment agency in relation to this vacancy.


Apply now

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