Job information

  • Gibraltar
  • English, Mandarin
  • Up to £40000 per annum
  • Permanent
  • Customer service and sales support
  • PE 23026
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A Mandarin-speaking Deputy Customer Service Manager with fluent Mandarin Chinese and English is urgently needed for a global company active in the online casino and gambling industry. You will be working from the office in Gibraltar. This is an excellent opportunity for someone who is ready to manage an international team in a rapidly expanding company. In this role you will work with the account manager to think of new initiativs that can lead to an improvement in the customer service that the company offers, as well as monitoring KPIs and growing the business through optimising Standard OPerating Procedures (SOPs).

Your responsibilities will include:

  • Working with the account manager to think of new initiatives that can lead to an improvement in the customer service
  • Analysing KPIs and training your customer service representative team to hit their targets
  • Liaising with the management team and other departments to improve international customer service

The ideal applicant will have some previous experience in the online gambling industry in Asian markets and will feel comfortable coaching a team of customer service representatives. They will also be able to work under pressure.

Profile:

  • Required to be fluent in Mandarin Chinese (C2) and English (C1), both written and spoken
  • Required to have at least 2 years of managerial experience in the online gambling industry
  • Available to work from the office in Gibraltar

To apply, please send your CV in English and in Word format to Patrick.
languagematters is acting as an employment agency in relation to this vacancy.

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