Swedish speaking Customer Service Advisor

A brilliant position within a fast-growing, innovative company has been opened for a bright Customer Service Advisor with an excellent command of the Swedish and English language, joining a multilingual team in London. The Swedish-speaking customer service advisor will have a bubbly personality and will be passionate about delivering top-level customer service. The purpose of the role is to significantly improve the customer service experience with the view to provide the best online experience for the customers of a fashion and accessories brand.

Your responsibilities will include:

• Being the first point of contact, answering all customer and client queries via telephone and email across the Nordic market, specifically Sweden
• Processing and tracking orders
• Proactively dealing with any returns and exchange issues
• Maintaining knowledge of products by keeping up to date with new additions and providing guidance and advice on all products
• Working closely with the marketing team, assisting with social media when required

About you:

Within this role you are expected to be well-spoken, be able to communicate with people on all levels and have previous experience managing and dealing with customer/client orders. You will also have the chance to develop new opportunities that will improve the customer service experience within the company. This is an exciting role for a Swedish speaker who wants to develop their skill set and progress within a successful and growing company. In return, you will receive great benefits such as a hybrid scheme, product discounts and much more!

Profile:

• Required to be fluent in Swedish and English, both written and spoken
• Previous experience in order management within a customer support or sales administration role
• An interest in fashion, luxury or the retail industry is desirable
• Strong communication skills and able to work in a fast-paced environment dealing with a high volume of orders

To apply, please send your CV in English and in Word format to Nina.
languagematters is acting as an employment agency in relation to this vacancy.

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