Swedish speaking Customer Support

One of the leaders in the automotive industry is in urgent need of a Swedish speaking road support specialist to join their young and dynamic team in Belgium. You will be the first point of contact of drivers that are experiencing a breakdown of their vehicle, cooperating with the logistic and technical department to get them back on road as fast as possible. The role is 24/7 so you will have to be available to work also in evening and night shifts, as well as weekends.

Your responsibility will include:

• Manage breakdown cases in Swedish all over Europe
• Partner with your colleagues and other departments to find the best solution
• Communicate with customers understanding their needs and follow defined breakdown processes
• Other ad hoc tasks

About you:
You are an outgoing person that enjoys working in a team. You know how to prioritize tasks and have a great time-management. The role is in Belgium and relocation is possible, our client offers a relocation package. Benefits include a meal card, shift allowance (for evening/night and weekend shifts), transport costs.

Profile

• Fluent in Swedish (C1 or C2 level), same level of English is necessary (Finnish language skills are an advantage)
• Previous experience in a customer service role is desirable
• Experience in working in a team, as well as knowing how to communicate with colleagues
• You are based in Belgium or open to relocate
• Bachelor’s or Master’s degree desirable

To apply, please send your CV in English and in Word format to Lorenzo.
languagematters is acting as an employment agency in relation to this vacancy.

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