Trilingual Customer Service Coordinator

Our client, a well-known leading technology company, is looking for a Trilingual Customer Service Coordinator to join their team! In this permanent role, you will be responsible for providing excellent customer support to their EMEA customers.

Your responsibilities will include:

• Dealing with a wide range of customers across the EMEA region
• Providing first-class customer support via email, chat and social media
• Ensuring that all enquiries are being responded to in a timely manner
• Dealing with returns and refund requests
• Entering information into the call management database, monitoring the call escalations and where necessary escalating the call to the next appropriate level of customer service management

About you:

It is essential for you to be confident and well-spoken as you will be dealing with various clients/customers and have strong language skills in English, German and another European language to a fluent level. It is a great opportunity for someone who enjoys solving problems and helping customers. In return, you will receive a great benefits package, such as holiday allowance, dental scheme, pension scheme and much more!

Profile:

• Fluent in English, German AND another European language
• Experience working in a customer support, customer services, client support role or any office-based experience
• Demonstrated interpersonal skills and the ability to work as part of a team and independently
• Strong communication skills: active listening, writing/typing, informal communication
• Able to commute to Sunbury on Thames on a hybrid basis

To apply, please send your CV in English and in Word format to Joana.
languagematters is acting as an employment agency in relation to this vacancy.

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