Spanish speaking International Sales Operations Specialist

About the Role

We are seeking an International Sales Operations Specialist to support export operations within a growing global organisation. Based in a multinational business technology hub, you will play a key role in enabling commercial success across multiple international markets.  In this position, you will coordinate logistics, manage order‑related workflows, and serve as a central point of contact for internal teams, distributors, and business partners. You will support efficient order fulfilment, ensure high service levels, and contribute to optimized processes within the broader sales operations ecosystem.
This role requires strong communication skills, a structured and proactive working style, and the ability to manage time‑sensitive priorities within a fast‑paced environment.

Position Summary

You will oversee end‑to‑end international order management, ensuring timely and accurate coordination of shipments, documentation, and communication. You will respond to enquiries from commercial teams, provide operational support to the Export Sales Operations group, and assist with troubleshooting issues related to logistics, customer service, and cross‑functional alignment.  This role requires multitasking across several systems, managing complex cases, and helping the team maintain consistent service delivery. It also includes supporting onboarding activities, monitoring performance indicators, and contributing to continuous improvement initiatives.

Key Responsibilities:

• Respond to customer and sales team enquiries regarding orders, deliveries, and product availability
• Coordinate with distribution centres and freight partners to ensure timely shipment of export orders
• Collaborate with internal teams to resolve complex order and delivery‑related issues
• Track shipments, monitor backlogs, and communicate delivery updates to stakeholders
• Support inventory allocation, prioritization of backorders, and cross‑functional logistics planning
• Generate operational reports on open orders, revenue, and performance metrics
• Process custom, warranty, return, and correction orders as needed
• Maintain shipment logs and escalate transportation or carrier‑related issues
• Support service quality by overseeing daily workflows, onboarding activities, and system maintenance
• Ensure business continuity through effective backup planning and proactive team communication
• Monitor KPIs, service level performance, and identify training or development needs
• Demonstrate adaptability, teamwork, and professional communication across all organizational levels

What We Need:

Education, Experience & Eligibility

• Minimum 3+ years of experience in a customer service, sales operations, logistics, or related role
• Demonstrated experience driving process improvements
• Legal eligibility to work within the EU; ability to travel internationally as required
• Fully bilingual in English and Spanish (C2 level)
• Availability to work flexible shifts supporting cross‑regional teams (approx. 11:00–20:00 / 12:00–20:00)

General Skills & Competencies

• Excellent verbal and written communication skills
• Strong interpersonal abilities and relationship‑building skills at all levels
• Experience working with ERP or CRM systems (e.g., Oracle, Salesforce, Agile preferred)
• Proficiency with Microsoft Office (Outlook, Excel, SharePoint, Teams)
• Strong organisational skills, accuracy, and a solution‑oriented approach
• Ability to adapt to changing priorities, multitask, and operate in a fast‑paced environment
• Analytical mindset with ability to identify trends and root cause issues
• Professional, ethical, and culturally aware behaviour
• Ability to collaborate effectively with local, regional, and global teams

What We Offer:

• The opportunity to work within a large, international organization with a diverse global team
• A role that directly impacts customers, partners, and healthcare providers across multiple markets
• Competitive benefits package and stable long‑term career prospects
• Professional development resources and clear opportunities for career growth
• A modern workspace located in a well‑connected area with excellent local amenities
• Hybrid working model (office + remote)
• A supportive environment where teamwork and engagement are recognised

If you have experience in customer service, commercial operations, export/logistics coordination, or sales support—and are looking to grow within a dynamic global environment—we encourage you to apply.

To apply, please send your CV in Word format to Thomas. 
languagematters is acting as an employment agency in relation to this vacancy.

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