Afrikaans speaking Customer Service Representative

One of the largest medical technology companies in the world has an exciting vacancy for a Afrikaans speaker to join their customer support team in Watford. The successful applicant will be responding to inquiries from customers concerning medical devices and services in a helpful, professional and empathetic manner. The client provides all necessary equipment, onboarding, and training to support remote work, with a hybrid model in place after training (2 days from the office and the rest from home).

Your responsibilities will include:

• Delivering exceptional customer service and product support via telephone and email across the Afrikaans speaking market.
• Demonstrating empathy, patience, and resilience while assisting customers safely.
• Ensuring all inquiries via telephone and email are responded to in a timely manner (inbound calls).
• Maintaining up-to-date knowledge of the system and products to provide guidance and advice on the products and services.

About you:

To succeed in this role, you should have a customer-focused approach and be fluent in both Afrikaans and English, written and spoken. This is an exciting opportunity for a passionate, dedicated, and motivated Afrikaans speaking Customer Support Representative to join a growing customer support team. You will gain invaluable experience working within a medical technology company. In return, you will receive great additional benefits and a generous holiday package – reach out to us today to learn more!

Profile:

• Native-level fluency in Afrikaans, both written and spoken.
• Fluency in English, both written and spoken.
• Previous experience in customer service, customer support, or a help desk role is desirable.
• Experience or knowledge of medical equipment and an interest in the healthcare industry is a plus.

To apply, please send your CV in English and in Word format to Suhail. 
languagematters is acting as an employment agency in relation to this vacancy.

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