French or Spanish speaking Customer Service

Please note, to be suitable for this temporary role you will need to be able to commute to the office in West London, speak French or Spanish fluently and have either SAP or Salesforce experience.

Are you a proactive and detail-oriented customer service professional with fluency in French or Spanish? Do you thrive in fast-paced environments and have hands-on experience with SAP or Salesforce? If so, we have an exciting opportunity for you!

Our client, a global leader in their field, is seeking a dynamic Customer Service Representative to join their international team. This is a fantastic chance to work in a collaborative, growth-focused environment where your language skills and technical expertise will be highly valued. You will be working on a 6 month temporary contract with potential for extension to a permanent contract based on performance.

Key Responsibilities:

Process customer orders accurately and efficiently using SAP and Salesforce
Communicate with French and Spanish-speaking customers via phone and email, providing exceptional service
Monitor order status and proactively update customers throughout the lifecycle
Resolve customer queries and complaints with professionalism and diplomacy
Collaborate with internal departments to ensure timely and complete deliveries

Candidate Profile:

Fluency in French or Spanish is essential, both written and spoken
Minimum 12 months’ experience in a customer service role, ideally in a B2B environment
Experience in Order Fulfilment, Inventory Management, Supply Chain or Logistic processes. 
Strong working knowledge of SAP and Salesforce (or similar CRM/ERP systems)
Excellent communication skills and a passion for delivering outstanding customer service
Highly organised, detail-oriented, and able to manage multiple priorities

To apply, please send your CV in English and in Word format to Suhail. 
languagematters is acting as an employment business in relation to this vacancy.

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