Senior Dutch speaking Claims Specialist

Are you someone who enjoys solving problems, leading a team, and ensuring customers receive the best possible support? Then you might be the next Claims Specialist & Team Manager for our client.
In this role, you will not only be responsible for reviewing insurance claims, making fair assessments based on policy terms, and guiding customers through the claims process with professionalism and efficiency, but you will also oversee a small team within a dynamic contact centre environment.
You will collaborate with a proactive team that values accuracy, customer satisfaction, and continuous improvement, while managing shift schedules, handling escalations, and supporting your team members to perform at their best.

Your Key Responsibilities:

• Review and assess customer claims promptly and fairly
• Ensure a seamless customer experience through effective communication
• Maintain accuracy in all documentation and claim processing
• Take full ownership of customer interactions to minimise escalations
• Identify opportunities to improve claims processes and customer interactions
• Handle emails and phone inquiries professionally and efficiently
• Process payments and maintain records with precision
• Follow company policies and industry regulations diligently
• Support additional business needs as required

Team Leadership Responsibilities:

• Manage and support a small team of claims handlers
• Oversee shift scheduling, absence management, and team performance
• Act as the escalation point for complex claims and customer concerns
• Foster a positive and collaborative work environment
• Ensure consistent coaching and development of team members
• Monitor and drive team efficiency within a fast-paced contact centre

What You Bring to the Role:

• Strong communication skills, especially over the phone
• High attention to detail in claims processing and administrative work
• A customer-focused mindset with a problem-solving attitude
• Ability to multitask and remain efficient in a fast-paced environment
• Adaptability to shifting priorities and business needs
• Experience in team management, including scheduling, performance coaching, and handling escalations
• Prior exposure to a contact centre environment is preferred
• Fluent in Dutch, with good command of English (verbal and written)
• Experience with Microsoft Word and Excel (intermediate level)
• MBO-level education or equivalent experience
• Prior exposure to insurance claims is a plus but not required
• Willingness to continuously develop knowledge and expertise

What’s in it for you:

• Performance-related bonus
• Premium-free pension
• 28 days holidays per year
• Working from home allowance & travel allowance when in the office
• Professional growth and career development opportunities

To apply, please send your CV in English and in Word format to Thomas.
languagematters is acting as an employment agency in relation to this vacancy.

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