French speaking Technical Support Specialist

Our client, an international IT hardware company, is looking for a Technical Support Specialist with fluent French and English to join their international team on a 12-month FTC (maternity cover). In this role, you will provide outstanding support to the company’s customers, together with accurate resolution and guidance on all product-related issues and questions.

Your responsibilities will include:

• Providing product-related information and technical support to their French-speaking customers
• Dealing with queries from distributors, partners, re-sellers, subcontractors and engineers
• Entering information into the call management database
• Escalating the call to the next appropriate level of customer service management where necessary

About you:

This role is a great opportunity for a bilingual candidate with excellent communication skills and previous experience in a similar role who enjoys troubleshooting and solving problems.

Profile:

• Required to be fluent in French and English (written and spoken)
• Previous experience providing IT support services, helpdesk, technical support, 1st line or 2nd line or customer service, preferably in a software support environment
• Solid knowledge of Microsoft operating systems
• Demonstrated interpersonal skills and the ability to work as part of a team and independently
• Strong communication skills

To apply, please send your CV in English and in Word format to Joana.
languagematters is acting as an employment agency in relation to this vacancy.

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