Job information

  • London
  • English, French
  • £28000 - £32000 per annum
  • Permanent
  • Customer service and sales support, IT helpdesk/technical support
  • MD 21500
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A Central London-based company is looking for a bright and motivated French speaking Technical Support Specialist with an interest in the world of online technology, for a commercial role in their business dealing with French and English speaking clients. Your work hours will be Monday to Friday from 9AM – 5PM or from 3PM-11PM

The company is an online technology business with close ties to the corporate world. As a French speaking Technical Support Specialist, you will provide top-class technical support to a demanding client base which includes investment bankers, corporate lawyers and corporate board members.

Your responsibilities will include:

  • Providing product support and being the main point of contact for French and English speaking clients
  • Troubleshooting issues to resolution and answering clients’ questions in a timely manner
  • Managing client projects independently and providing trainings and demonstrations
  • Being responsible for effectively identifying and anticipating clients’ needs

About you:

The ideal candidate will be a tech-savvy individual with strong problem-solving skills and excellent French language skills. You would be provided with full training and the role is an excellent opportunity for a bright, commercially-minded person with drive and ambition. To apply for this position, you must have experience in a client or customer contact role within an office environment.

Profile:

  • Required to be fluent in French and English, both written and spoken
  • Previous experience in a client services, product support or project management role
  • Excellent communication and listening skills
  • Ability to service clients effectively, including the ability to host client meetings, presentations and training sessions in a face-to-face as well as an online environment
  • Ability to successfully manage multiple client relationships in a high-demand business
  • Computer-literate with strong troubleshooting skills
  • An interest in technology is essential
  • A polite, confident and friendly manner
  • Collaborative team player

To apply, please send your CV in English and in Word format to Marie-Anne.
languagematters is acting as an employment agency in relation to this vacancy.

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