German speaking Customer Advisor

Ready to take your Customer Support career abroad? We are recruiting on behalf of our client, a leading international digital services organisation, for German-speaking Customer Support Advisors to join a vibrant multilingual team in Athens, Greece. This is a fantastic opportunity for candidates with strong German and English skills who are passionate about Customer Support, problem-solving and delivering an outstanding customer experience.

As a German-speaking Customer Support Advisor, you will provide high-quality Customer Support across phone, chat and email channels, helping customers with payment-related queries, account issues and general assistance.

The Role:

As a Customer Support Advisor, you will:
Deliver Customer Support in German via inbound calls, chat and email.
Assist customers with payment, financing and account-related enquiries.
Investigate and resolve billing issues, refunds, chargebacks and verification requests.
Accurately document customer interactions and follow compliance procedures.
Escalate complex cases when required while maintaining excellent Customer Support standards.

What We’re Looking For:

• To be successful in this Customer Support role, you should have:
• German language skills at C1 level or higher.
• English language skills at C1 level or higher.
• Strong communication and Customer Support abilities.
• Good problem-solving and troubleshooting skills.
• Previous experience in Customer Support, contact centres, technical support or customer-facing roles is advantageous but not essential.

What’s on Offer?

• Permanent full-time employment contract.
• Competitive salary package:
• €1,050 gross monthly salary.
• €250 gross monthly language allowance.
• Performance bonus of up to 10% based on KPI achievement.
• €500 welcome bonus after 3 months.
• €250 retention bonus after 6 months.
• Meal allowance (€5 per working day).
• Private health insurance from day one.
• Learning and development opportunities.
• Easter, Summer and Christmas bonuses in line with Greek employment legislation.
• Paid annual leave entitlement.
• Relocation Package
• Candidates relocating to Greece will benefit from:
• Flight to Athens covered.
• Airport pickup support.
• Public transport assistance.
• Accommodation provided for the first 4 weeks.
• Assistance with local hiring documentation.

Working Hours:

• Full-time, 40 hours per week.
• Rotational shifts.
• Operating hours: Monday to Sunday, 09:00-19:00.
• Training schedule: Monday to Friday, 09:00-18:00.
• On-site role based in Athens.

To apply, please send your CV in English and in Word format to Thomas.
languagematters is acting as an employment agency in relation to this vacancy.

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