German speaking Customer Service Advisor

Due to growth within the DACH region, our client is looking to strengthen their team with German speaking Customer Service Advisors. If you are looking for a new and exciting role where you can utilise your German language skills on a daily basis and be part of a creative and vibrant team, then this could be the role for you! You will be working 40 hours per week and this will include weekends and occasional night shift work. You are required to work from the office in Stoke-on-Trent on a full-time basis.

Your responsibilities will include:

• Delivering exceptional customer service across the DACH market
• Ensuring that all enquiries via telephone, email and chat are being responded to in a timely manner
• Maintaining client/customer satisfaction
• Working closely and cooperatively with other departments of the company

About you:

The successful candidate will be a customer-focused individual, confident and well-spoken in German as you will be dealing with a variety of customers. As a German speaking Customer Service Advisor you will become part of a diverse, friendly and motivated team within a fast-growing multinational organisation. You will receive extensive training and career progression is supported. The company offers a fantastic benefits package, including subsidised lunches, access to sports facilities and a relocation package for those wanting to relocate from elsewhere in the UK.

Profile:

• Required to be fluent in German and English, both written and spoken
• Previous experience not essential, however a background in customer service is desirable
• Great eye for detail and excellent problem-solving skills
• Ability to multitask and prioritise workload effectively
• Great organisational and time management skills
• Strong communication skills and able to work well in a team

To apply, please send your CV in English and in Word format to Hampus.
languagematters is acting as an employment agency in relation to this vacancy.

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