Spanish Speaking Senior Customer Service Representative

Salary: circa €27,000, based on experience
Location: Hybrid – European Direct Market Office
Job Type: Full-time, Permanent

About the Role:

As a Customer Service Senior, you will be a key member of our client’s European Customer Service team, acting as a primary point of contact for customers across multiple business units. You will manage customer accounts, process and monitor orders end to end, and resolve enquiries and issues with a professional, solutions focused approach. In addition to delivering outstanding customer support, you will provide technical guidance and operational support to your local Customer Service team, contribute to continuous process improvements, and help ensure consistent, high quality service delivery across the region.

Key Duties and Responsibilities:

• Receive, process, and manage customer orders accurately from entry through delivery
• Communicate order status, fulfilment challenges, and issues proactively to Sales and internal stakeholders
• Maintain high levels of data integrity across ERP and CRM systems
• Resolve billing, credit, and order related issues in a timely manner
• Collaborate cross functionally with Customer Service, Sales Operations, Pricing, and Accounts Receivable
• Apply correct complaint handling procedures and understand stakeholder responsibilities
• Identify process improvement opportunities and contribute to knowledge base updates
• Provide daily phone support and maintain strong voice communication performance
• Support onboarding, daily operations, and system housekeeping within the Customer Service team
• Coordinate team absences, holiday planning, and backup coverage to ensure business continuity
• Monitor team KPIs and service level agreements, identifying training and development needs
• Act as a strong team player, engaging effectively across all organisational levels while remaining adaptable to changing priorities

What You Need:

Education, Experience and Eligibility

• Minimum of 4 plus years’ experience in a customer service role
• Demonstrated experience driving process improvement initiatives
• Legally eligible to work within the EU and willing to travel internationally
• Full professional fluency in Spanish (native or C2 level minimum) and English

Skills and Competencies

• Excellent verbal and written communication skills
• Strong interpersonal skills with the ability to build relationships at all levels
• Experience working with ERP and CRM systems, Oracle and Salesforce preferred
• Strong proficiency in MS Office, including SharePoint, Microsoft 365, and Teams
• Highly accurate, organised, and solution oriented working style
• Ability to multitask, adapt, and innovate in a fast paced environment
• Strong analytical skills with the ability to identify trends and root causes
• Detail oriented, adaptable, and comfortable making independent decisions
• Professional, ethical, and culturally aware approach to representing the business
• Ability to collaborate effectively with regional and global teams to optimise processes

About Our Client:

Our client is a well established, international organisation operating across multiple European markets. They offer a collaborative and supportive working environment, a strong focus on customer experience and continuous improvement, and the opportunity to build a long term career within a stable and growing business.

To apply, please send your CV in Word format to Thomas. 
languagematters is acting as an employment agency in relation to this vacancy.

Apply

• German Speaking Account Manager

  • London - South West
  • English, German
  • Permanent
  • 

  Our client, a well-known international IT hardware company, is looking for a ...

  Bekijk deze vacature

• German and Dutch speaking Logistics Coordinator

  • The Netherlands
  • Dutch, English, German
  • Permanent
  • 

  Logistics Coordinator – Fresh Produce SectorLoca...

  Bekijk deze vacature