Job information

  • London - South West
  • English, German
  • £28000 - £30000 per annum
  • Contract/Interim
  • Customer service and sales support
  • TO 24196

An exciting role has arisen for a talented German speaker to join a successful Luxury Fashion e-commerce team based in Southwest London. We are looking for a skilled bilingual Customer Service Representative to join their fun, dynamic and friendly team!

The package:

  • Salary: £28-£30k pro rata (6 months FTC).
  • Working hours: Monday to Friday 9am-5pm.
  • Location: Kensington
  • Perk-box monthly freebies.
  • 50% off staff discount.
  • Access to sample sales.
  • Free fruit, coffee, and tea.
  • Gym on site.

Your responsibilities will include:

  • Dealing with a wide range of enquiries across multiple platforms at the same time in a timely manner.
  • Providing product information and orders management.
  • Delivering exceptional customer service and drive excellent customer satisfaction rating by being a brand ambassador and representing company values.
  • Building a reliable rapport with delivery service providers to swiftly address any arising issues and foster trust.
  • Supporting stores and resolving issues.
  • Troubleshooting the e-commerce system and providing support to the managers.
  • Keeping CRM up to date.

About you:

In order to succeed in this role it is essential for you to have strong communication skills and the ability to work well in a fast-paced environment. This is a fantastic opportunity for a German speaker with customer service experience to get involved in a friendly, creative, outgoing team!


  • Required to be fluent in German and English, both written and spoken.
  • Proven experience within a customer service or customer support role.
  • Able to work well in a fast-paced environment.
  • Have strong IT skills, including Microsoft programs, experience in Zendesk desirable.
  • Great communication and organisational skills.
  • A strong problem solver with a solutions-oriented approach.
  • Capable of self-motivation, multitasking, and effective prioritisation.
  • Excellent team player

To apply, please send your CV in English and in Word format to Tom.
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